Personal information refers to any information or opinion about an identified individual or an individual who is reasonably identifiable. This includes information whether true or not and whether recorded in a material form or not.
2. What Personal Information Do We Collect and Why?
Merlin's Pest Control may collect personal information necessary to provide our products and services. This may include:
- Name
- Gender
- Date of birth
- Residential or business address
- Telephone number(s)
Email address
Payment details (such as credit card or bank account information)
Australian Business Number (ABN) or Australian Company Number (ACN)
Driver’s licence number and state
Records of services provided to you
Employment application details (if applicable)
Any other information required for us to deliver our services.
We may also collect information when you contact us with inquiries, report issues with our services, or participate in surveys and feedback forms to improve service quality.
3. What Happens If You Choose Not to Provide Personal Information?
Providing your personal information is voluntary. However, if you choose not to provide certain details, we may be unable to deliver our products or services to you.
4. How We Collect Personal Information
We collect personal information directly from you unless otherwise permitted by law. Collection methods include:
Electronic communications (e.g., emails, website forms, and chat services)
Phone calls with our representatives
In-person interactions when delivering services
Forms completed by you in writing or electronically
Third-party providers who manage data on our behalf
Publicly available sources such as online directories and social media
Law enforcement, regulatory bodies, or dispute resolution agencies.
If we receive unsolicited personal information that we could not lawfully collect, we will securely dispose of or de-identify the information, where lawful and reasonable to do so.
5. Use of Cookies and Online Tracking
Merlin’s Pest Control may use cookies and analytics tools (e.g., Google Analytics, Microsoft Clarity) to collect data on website usage. This includes:
The time of your visit
Pages viewed and interaction with content
Referring websites or search terms used to find our site
General location information.
Cookies help us enhance your website experience. You can modify your browser settings to decline cookies if preferred.
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
6. How We Use Your Personal Information
We use personal information to:
Deliver and administer our services
Manage our relationship with you
Improve our products and service offerings
Conduct business operations, marketing, and customer support
Meet legal obligations and respond to legal requests
Process employment applications.
Unless permitted by law, we will not use your information for any other purpose without your consent.
7. Disclosure of Personal Information
We may share your personal information with:
Related entities within Merlin’s Pest Control
External service providers assisting in business functions (e.g., marketing, IT support, payment processing)
Government agencies or law enforcement bodies as required by law
Other entities with your consent.
We take reasonable steps to ensure that third parties who receive your personal information handle it in accordance with privacy laws.
8. Overseas Disclosure
Some of our service providers and affiliated entities may be located overseas. These countries may include the United States, New Zealand, the United Kingdom, and European Union member states. Regardless of location, we ensure appropriate security measures are in place to protect your personal information.
9. Direct Marketing and Promotional Use
We may use your personal information to inform you about our services, promotions, and third-party offers. You can opt-out of marketing communications at any time by:
Clicking the "unsubscribe" button in emails
Contacting us directly at the details below.
10. Storage and Security of Your Personal Information
We take reasonable precautions to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. We store personal information:
Electronically in secured databases
In hard copy within restricted-access facilities
Using encrypted backups and other security measures.
We retain personal information only as long as necessary to fulfill legal and business obligations, after which we securely destroy or de-identify it.
11. Access and Correction of Personal Information
You have the right to access or correct your personal information. To request access or updates:
Call us at [Your Contact Number]
Write to: The Privacy Officer, Merlin’s Pest Control, [Your Business Address]
Email: privacy@merlinspestcontrol.com.au
If we deny your request, we will provide a written explanation. You may request that a statement be attached noting your request for correction.
12. Complaints About Privacy Breaches
If you believe we have breached your privacy, you can contact us at:
Phone: [Your Contact Number]
Email: privacy@merlinspestcontrol.com.au
We aim to resolve complaints promptly. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Online: www.oaic.gov.au
13. Anonymous Contact
You may contact us anonymously. However, doing so may limit our ability to assist you effectively.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will be available on our website at www.merlinspestcontrol.com.au. Changes take effect from the date of publication.
Effective Date: [Insert Date]
